How can we help?

Books and digital tools

Check the receipt email and the account you used at checkout for your download link. If you cannot find the email, check your spam folder and search for the product name or Gumroad.

If the download is still missing or a file will not open, email us with the product name, order number if available, the email address used at checkout, and a short description of the problem. Do not send card details.

Google Play purchases

Use the same Google account you used to buy or join the app’s test. Check that account’s purchase or subscription information in Google Play. If an app offers a restore-purchase control, use it while connected to the internet.

For a purchase or access problem, tell us the app name, the Google Play order reference if available, and what you see on the screen. Refund and cancellation options depend on the purchase and the store’s terms; contact us if you need help finding the right next step.

Open Treadway Toolbox, find a tool, and choose Use this tool. You can use the browser tools free for now, without an account or an app installation. Each tool explains the file types and limits it supports.

Add your own files or use the example, check the options, and run the tool. Review the result and save any output you need before closing the page. Processing happens in your browser, and your original files are not changed. The downloadable Toolbox app is not offered on this website.

If a tool stops or a file is unsupported, check its help and try a smaller supported file. To report a problem, send the tool name, browser and device, and the steps that caused it to contact.treadwaydigital@gmail.com. You do not need to send the private file itself.

First, check the product page for the current release or testing instructions. When an update is available, install it through the same official channel you used to get the app.

For a bug report, include:

• The app or game name and version, if you can find it.
• Your device model and Android version.
• What you were trying to do, what happened, and the steps that bring the problem back.
• A screenshot if useful, with personal details and private links covered.

Keep your saved data safe. Before clearing app storage or reinstalling, use any available backup or export option. If you are unsure whether your progress is backed up, contact us first.

Use the private project link supplied with your quote to review the confirmed scope, agreement, project status, and available payment steps. Keep that link private; it gives access to your project page.

The Your project files area lets you upload agreed materials and download files the studio has added. Each file can be up to 20 MB, with up to 50 files and 200 MB per project. Final deliverables stay locked until the work is approved and full payment has cleared. Contact the studio if you need another way to share a larger file.

If you have lost it, email us from your project email address with the project reference and ask for the link again. If you submitted a custom inquiry, include the reference shown after your request was received.

For a payment question, send the project reference and the date or invoice number. Please do not pay again just because the project page has not updated. Contact the studio so the payment can be checked.

Need a correction, a scope change, or a cancellation? Email the studio with the reference and what you need. Review the project policies before deciding; additional work requires a separate agreement.

Tell us what you want to build, who it is for, your rough budget, and any important dates. You can explore a package or request something custom. We confirm scope, availability, price, and timing before accepting work.

Sending a request does not authorize a payment, a contract, or a monthly charge. After submitting, keep the reference or private project link shown on the page.